Authenticity, lead times, payment, warranty: everything you need to know before ordering.
Yes, 100%. We sell exclusively new, factory-sealed products in their original packaging, purchased directly from the manufacturers. Traceability is complete and a certificate of origin is supplied on request.
We are an independent French distributor. Our strength: we buy directly from the manufacturers, which guarantees product authenticity and traceability, with the responsiveness of a human-sized team (quotes within 15 minutes).
In-stock items: order confirmed before 3 pm CET (working days) = same-day dispatch, 48-h delivery in mainland France. Items on procurement: the exact lead time is stated on your quote (typically 2 to 10 working days). Every parcel has a tracking number.
Yes, worldwide from France. European Union: flat €25 excl. VAT (free from €300 excl. VAT). Outside the EU: freight on request, with export documents prepared by our team.
Card (Visa, Mastercard) through secure payment — your card data never goes through our servers. Businesses: bank transfer is accepted; request a quote and we send you the pro forma invoice with our bank details.
Yes. It is the preferred payment method of many industrial buyers: request a quote (answer within 15 minutes), we send the pro forma invoice with our bank details, and the order ships as soon as the transfer is received.
Yes, for business customers with an approved account: tailored payment terms, granted case by case after review (usually from the second order). Ask via the contact form or +33 9 82 61 94 87.
12 months on all our products, from delivery. On factory-sealed units you get double protection: manufacturer warranty + AUTOMSOURCE warranty. See our Returns & warranty page.
In 3 steps: (1) contact us with your invoice number, (2) we confirm the return approval with instructions, (3) the product is checked on receipt then replaced or refunded if covered by the warranty.
Both are displayed: price excl. VAT (the reference for businesses) and incl. French VAT (20%). For EU customers with a valid intra-community VAT number and for exports outside the EU, invoicing is VAT-free under the applicable rules.
Most likely yes: more than 1,800,000 industrial references are available to us (Siemens, Schneider, ABB, IFM, Omron, Pilz…). Send the part number through the quote form — answer within 15 minutes with price and lead time.
We supply its current successor, new and under warranty (e.g. S7-300 → S7-1500, MICROMASTER → SINAMICS G120), and help you match the references to migrate with confidence.
