Authenticity, lead times, payment, warranty: everything you need to know before ordering.
Yes, 100%. We sell exclusively new, factory-sealed products in their original packaging, from active product lines. Traceability is complete and a certificate of origin is supplied on request.
No — and we would rather say it plainly than leave it vague: AUTOMSOURCE is an independent distributor. You are dealing with an identifiable French company, the one named on your invoice: SARL with a share capital of €100,000, company no. 881 855 332, registered on 21 February 2020, 17 avenue des Frères Lumière, 64140 Lons, France. What we sell is new, factory-sealed in its original packaging, with a certificate of origin on request.
In-stock items: order confirmed before 2:30 pm CET (working days) = same-day dispatch, 48-h delivery in mainland France. Items on procurement: the exact lead time is stated on your quote (typically 2 to 10 working days). Every parcel has a tracking number.
Yes, worldwide from France. European Union: flat €25 excl. VAT (free from €300 excl. VAT). Outside the EU: freight on request, with export documents prepared by our team.
Card (Visa, Mastercard) through secure payment — your card data never goes through our servers. Businesses: bank transfer is accepted directly in the cart — you immediately receive the pro forma invoice with our bank details, and the order ships as soon as the transfer is received.
Yes. It is the preferred payment method of many industrial buyers: choose “Bank transfer” in the cart (businesses), you immediately receive the pro forma invoice with our bank details by e-mail, and the order ships as soon as the transfer is received.
Yes, for business customers with an approved account: tailored payment terms, granted case by case after review (usually from the second order). Ask via the contact form or +33 9 82 61 94 87.
All our products are covered for 12 months from delivery. The manufacturer's warranty applies; if a product from our stock is no longer covered by the manufacturer, AUTOMSOURCE takes over under the same conditions. In all cases we are your single point of contact: you contact us, we handle the claim. See our Returns & warranty page.
In 3 steps: (1) contact us with your invoice number, (2) we confirm the return approval with instructions, (3) the product is checked on receipt then replaced or refunded if covered by the warranty.
Both are displayed: price excl. VAT (the reference for businesses) and incl. French VAT (20%). For EU customers with a valid intra-community VAT number and for exports outside the EU, invoicing is VAT-free under the applicable rules.
Most likely yes: more than 500,000 industrial references are available to us (Siemens, Schneider, ABB, IFM, Omron, Pilz…). Send the part number through the quote form — answer within 15 minutes with price and lead time.
We supply its current successor, new and under warranty (e.g. S7-300 → S7-1500, MICROMASTER → SINAMICS G120), and help you match the references to migrate with confidence.
