Returns & warranty

Your warranty

• 12-month warranty on all our products, from delivery.
• Double protection — on factory-sealed products you benefit from the manufacturer warranty and the AUTOMSOURCE warranty.
• New, factory-sealed — original packaging, manufacturer traceability, certificate of origin on request.

A problem on receipt?

Damaged parcel, reference not matching the order: note reservations with the carrier and report it to us within 48 h — we handle it as a priority and find the solution (exchange, credit note or refund depending on the case).

Warranty return — 3 steps

• 1. Contact us — sales@automsource.com or +33 9 82 61 94 87, with your invoice number and a description of the problem.
• 2. Return approval — our team confirms the handling and sends you the shipping instructions (never return a product without prior approval).
• 3. Analysis & solution — on receipt the product is checked; if covered by the warranty it is replaced or refunded.

Detailed conditions (warranty scope, return costs) are set out in our terms of sale (French).

Why you can buy with confidence

• 🏭 Products purchased directly from the manufacturers — full traceability.
• ⭐ 5.0/5 on Google — industrial and public-sector customers happy with our responsiveness.
• 🇫🇷 French company (SARL in Lons, reg. 881 855 332) — a direct contact, not an anonymous platform.